Cloud Health Dashboard

A user-friendly tool to help large companies decrease cloud adoption time and become DivvyCloud users earlier in their cloud journey

My Role:

Sole Lead Product Designer

Team:

Engineering Lead, Product Manager, 4 Engineers
‍

Date:

2020

Tools Used:

Figma, Miro, Usertesting.com, Full Story

Design Methods

User Research, Wireframing, UX Design, UI Design, Prototyping,

Impact

Decrease in customer acquisition time, winner of the market, and eventual $145,000,000 Acquisition

What does DivvyCloud Do?

DivvyCloud is an app that allows companies to view their multiple cloud accounts (AWS, Google Cloud, Azure etc.) in one place, assess them against a set of rules, and set up policies to automatically fix any rule violations

Cloud Migration Boom

During the cloud migration boom (~2012), the multiple benefits of transferring data from on-site servers to the cloud became widespread and companies were eager to jump on board. This was a less complicated process for newer and smaller companies, so they were early adopters and in turn most of DivvyCloud’s early users.

Data Leaks Caused Hesitancy

Following the cloud boom came the first wave of major data leaks and security breaches, which caused larger and established companies to become more hesitant about cloud migration and therefore DivvyCloud.

We needed to understand the cloud adoption situation for hesitant later adopters. So we did user interviews with existing customers and noncustomers.

Hesitant Later Adopter Cloud Adoption Journey

How might we help hesitant later adopters expedite their cloud migration decision and in turn their DivvyCloud purchase decision?

Ideas for the "Happy Path" solution

Requirements

Allow for the ability to view if the following requirements were being met:

Compliant cloud resources
Non-compliant cloud resources
Length of time of compliance/non-compliance
Severity level of non-compliance
Source of non-compliance

Information Architecture, Design Iteration & User Testing

Designed low-fi versions of what was shaping out to be a dashboard and set up calls with customers regularly to get feedback as well as with internal team members, which informed each iteration

Success Metrics

We'll know this product is successful if:

There is an increase in "later-adopter" customer acquisition (large established enterprises)
There is an increase is the number of users at a company using DivvyCloud (Company leader users, IT users, Security users, Finance users)
There is a decrease in customer acquisition time (Currently ~9 months to acquire a customer)

MVP Solution

A cloud compliance health dashboard within the DivvyCloud platform that:

Provides a score that summarizes the compliance level of your entire cloud environment
Displays resolved violations and identifies areas prone to potential violations
Identified source of potential violation risks and a route for resolving them effectively

The Impact

~40%

decrease in customer acquisition time

~30%

increase in "later adopter" customer acquisition

~60%

increase in users within existing customers

$145,000,000

company acquisition within one year of launch

Articles about the Acquisition